Job Description

Part-Time Customer Service Representative (On-Site)

Join our dynamic team as a Part-Time Customer Service Representative (Call Center-Onsite), where your enthusiasm and communication skills will drive exceptional customer experiences! This role is ideal for individuals who are dependable and excel in a fast-paced, performance-driven environment and are available for consistent evening and weekend hours.

Schedule Requirements: Eligible candidates must have the below availability, and able to commit to a schedule from 20-37 hours per week. Schedule may include any of the below.

• Monday - Friday: 5:00pm - 9:00pm (Eastern Time)
• Saturday: 9:00am - 1:00pm (Eastern Time)
• Two Sundays per month: Afternoon/early evening shifts (MAY BE REQUIRED)

Duties:

• Handle inbound and outbound calls with professionalism, enthusiasm, and a customer-first attitude
• Assist customers by answering questions, resolving issues, and providing product or service information
• Conduct data entry accurately into our systems while maintaining attention to detail
• Support sales efforts by promoting products or services during customer interactions
• Maintain excellent phone etiquette and communication skills to create positive experiences
• Process cash handling transactions securely when necessary
• Collaborate with team members to share insights and improve service delivery

Requirements:

• Proven call center experience or previous customer support roles are advantageous
• Strong communication skills, both verbal and written, in English
• Proficiency in Microsoft Office applications and general computer skills for data management
• Document all call activity thoroughly in the system regarding accounts, services, and payment options
• Resolve customer concerns while maintaining compliance with company policies
• Meet or exceed quality assurance and productivity metrics
• Excellent phone etiquette, analysis skills, and the ability to handle multiple tasks efficiently
• Collaborate with team members and leadership to ensure a positive customer experience

What We Offer:

• Consistent part-time schedule
• Supportive team environment
• Training provided

Position Requirements - Qualifications:

• Prior call center or customer service experience preferred
• Strong verbal communication and active listening skills
• Comfortable working in a structured, metric-driven environment
• Basic computer proficiency and ability to navigate multiple systems
• Reliable attendance and punctuality
• Professional demeanor and positive attitude

Location: Georgia

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