Location: Dallas/Ft. Worth Market Job Title: Clinical Business Partner Reports To: Director of Clinical Relations Location: Remote with travel up to 75% FLSA Status: Exempt Position Summary The Clinical Business Partner (CBP) is a key field leadership role within Now Optics, supporting the shared health & wellness strategy with Physicians Eyecare Group (PEG). The CBP focuses on developing and elevating the skills and performance of Clinical Services Managers (CSMs), Doctor Technicians (DTs), and store teams to ensure exceptional clinical standards, outstanding patient experiences, and consistent operational excellence. This role works exclusively to strengthen operational and clinical execution across all stores, enabling PEG providers to deliver best in class care. The CBP takes a proactive, strategic approach identifying areas for training, coaching, and performance improvement, partnering with field leadership to implement solutions, and providing hands‑on support until results are achieved and sustained. This job summary reflects the core responsibilities and is not meant to be all inclusive; the role may include other activities as assigned. Key Responsibilities Strengthening The Clinical Journey Ensure Now Optics field teams consistently deliver clinical experience that supports PEG’s ability to provide high-quality care. Reinforce the behaviors and technical competencies that contribute to a smooth, trusted, and patient-focused clinical journey. Identify skill, workflow, or SOP opportunities that can further elevate patient experience and clinical readiness. Field Partnership & Market Support Collaborate with RVPs, Regional Managers to prioritize markets where enhancement of clinical execution will have meaningful impact. Travel into designated markets to provide hands‑on training, coaching, and operational support for CSMs, DTs, and store teams. Create and administer consistent, sustainable processes that support and uphold PEG clinical standards. Coaching & Development of Clinical Teams Deliver Targeted Training In Stores On Pretest execution and accuracy Clinical workflow efficiency Patient communication and education Documentation and chart readiness Cleanliness, safety, and HIPAA compliance Operational Excellence & Standards Compliance Conduct clinical audits to assess compliance with SOPs, PEG expectations, and regulatory requirements. Monitor clinical metrics, but not limited to, including Pretest Time, Wait Time, NPS, and Recheck Rate to identify opportunities for enhancement. Partner with Operations and Training to improve workflow, equipment readiness, and store-level execution. Support corrective actions and continuous improvements that elevate the overall clinical experience. Communication, Reporting & Collaboration Provide clear and actionable feedback to store and regional leadership. Share insights to help improve SOPs, tools, training materials, and corporate support resources. Communicate best practices and field learnings across both divisions. Ensure strong alignment between Now Optics operations and PEG’s clinical quality standards. Required Qualifications in optometry, ophthalmology 3+ years of experience in clinical operations, healthcare, or multi-unit retail leadership Excellent communication, presentation, and interpersonal skills Strong understanding of diagnostic workflows and patient experience fundamentals Proven ability to coach, train, and develop field teams Proficient in analyzing data to drive action and improvement Ability to travel up to 75% Preferred Qualifications Familiarity with telehealth systems such as OCT, topographers, retinal cameras, and EHR systems Bilingual preferred (English & Spanish) Core Competencies Decision‑Making and Accountability Critical Thinking and Problem Solving Professional Communication Leadership and People Development Business Acumen Now Optics is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@nowoptics.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr
...Job Description We are seeking a Chief Financial Officer (CFO) to join our team based in Irvine, California. The CFO will play an essential role in the financial management of the organization, including overseeing financial activities, preparing financial reports,...
Description: is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
...you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and...
...integration. We encourage you to apply even if you do not believe you meet every qualification. Program details: ~12-week paid internship ~ Generous housing support for those relocating ~ Daily lunch and dinner in our office ~ Based at our office in San Jose,...
...Sport Clips Haircuts is Hiring Hair Stylists! Do What You Love. Love What You Do.Job DescriptionOur salon in Crestview (next door to Pepitos, and right near two Air Force bases) is looking for talented hair stylists and barbers who are passionate about cutting hair and...